Use of the Telephone Sessions
The telephone sessions are a convenient and effective way to receive bereavement counselling or psychological therapy. Hack-it Psychology does however not take responsibility for your mental health needs or any other need, as our service is not designed for this. It remains your responsibility to seek further help from your GP or other support services whenever you feel in crisis, overwhelmed, or stuck with your specific challenges.
Timing of Sessions
Telephone sessions will be held at a mutually agreed day and time. Each session is booked for up to 60 minutes. If for any reason you are not answering your telephone at the start of the session we will continue to try and contact you for a further 3 times with 10 minute intervals. If we have not been able to contact you after this 4th attempt we will not contact you anymore and it will be noted down as a missed session. No refunds are available for missed sessions (please see section below on cancellation terms).
Change of Appointment times
If you wish to re-schedule your appointment to another day or time you can do so if you give us a minimum of 48 hours notice. You will need to send an email to request a re-schedule of your session to hack-it@o2.co.uk. We allow a maximum of 2 re-scheduling attempts per session booked. In case you cannot attend your session, even after we re-scheduled it on two occasions, your session will be noted as a missed session. No refunds are available for missed sessions.
Cancellations
In case you wish to cancel your appointment, a minimum of 48 hours notice needs to be given. Cancellation with less than 48 hours notice will be noted as a missed session and no refunds are available for missed sessions.
Code of Practice
We adhere to the code of ethics and conduct set by the British Psychological Society (2009) which is based on Respect, Competence, Responsibility and Integrity.
Confidentiality
We keep all personal information confidential and adhere to the Data Protection Act (1998)
Please also see our general Terms and Conditions